We have answers.

HOW DO YOU ACHIEVE FLAVORS IN COFFEE?

It’s pure talent… And it starts on the plantation. The roasted coffee beans you know are obtained from the seeds of fruits from certain Coffee species. Ripe coffee fruits are picked, processed, and dried. Then they’re roasted to varying degrees, depending on the desired flavor. And that’s it. You won’t find any additional flavorings in SIMPLo coffee.

The aroma and flavor descriptors on our packaging and website are meant to bring you closer to the nuances in each coffee. But we only give you the three most perceptible features. What’s beyond that… Make it yours. Create your own coffee journey. Our notes are just a path drawn on your map of flavors.

 

HOW SHOULD I STORE MY COFFEE?

Store it in chilled place, away from the sun. Hold it together. Whole beans in an airtight container will do much better than ground coffee. Due to zip lock and the material we used, SIMPLo packaging is more than good at keeping your coffee well stored. Hang out with the right friends. Coffee pulls the aromas out of its surroundings, sooo… Might be a good idea to avoid storing your beans near odorous foods or spices. Also, what did you keep in that airtight container before? Cause there’s a fair chance that you’re gonna taste it in your coffee.

 

WHAT IS SEASONAL COFFEE?

Once in a while, we’re letting our Head Roaster go a little crazy. Believe it or not, his definition of party-time is to boogie with coffee flavors. That’s when we get extraordinary seasonal coffee. Always in limited editions. And it’s always a hit.

We don’t have to tell you that fruits taste the best in particular seasons. Well, coffee is a fruit too, so the same stands for it. We SIMPLo happen to know where and when to look for the best harvest. And that’s how you get the seasonal flavors explosion in your cup. Kaboom!

 

IS SIMPLO COFFEE GLUTEN FREE?

There is definitely no gluten involved in SIMPLo roasting process. We also did an extra research among our sourcing team and you should be all right. Saying that, we can’t give you 100% assurance that the coffee beans weren’t exposed to gluten somewhere on their way to our coffee roaster. SIMPLo is not „Certified gluten-free.”

 

ARE YOUR COFFEES FAIR TRADE CERTIFIED?

If there is one thing that we’re serious about, it’s our sourcing and roasting practices. We develop sincere, long-term partnerships with our coffee producers. Starting at the farm, the whole way to your cup is a transparent supply chain. However, we don’t have it on paper. It’s just who we are.

 

DO YOU HAVE DECAF?

Yes, we do! It’s called Pressure Drop, and that name comes with a promise. Bakery aromas — biscuits, vanilla & cocoa — are meant to remind you of cozy, family times. Balanced flavors spread a melting vibe all around. Fix yourself a comfort drink with a French press or make an espresso for a more intense experience. Whatever you choose — you’re about to drop the pressure.

 

WHAT BREW METHODS DO YOU RECOMMEND?

In our SIMPLo family, we’re pretty big on freedom. While you can find suggested methods of brewing in every coffee description, it’s our dream to see you experimenting and sharing your impressions with us. Don’t limit yourself. Each roast performs differently in particular brewing method. If you like it, then it’s right.

 

WHERE IS MY ORDER?

Well, hello Coffee Detective! We heard that your SIMPLo order is eager to get to you, too. You can spy on the package with a tracking link from the delivery company.

 

WHAT SHIPPING METHODS ARE AVAILABLE?

We’re ready to use almost every way to get to your heart with our SIMPLo flavors. (And the „almost” part is that we couldn’t train pigeons to not spill the beans during the flight.)

Take your pick:
UPS Standard
UPS Access point
InPost Parcel Locker (only Poland)

 

IS SHIPPING INCLUDED?

It can be! When you’re purchasing coffee or merchandise the shipping cost depends on weight and destination of your order. It’s added at the checkout but you can dial it down to zero by purchasing products over a certain price.
Poland: Shipping is free for orders over 119 PLN.
Other EU countries: Shipping is free for orders over 89 EUR.

 

DO YOU SHIP TO MY COUNTRY?

It’s a fair chance that we do! Currently, SIMPLo webshop is shipping to all EU countries.

 

WHEN WILL MY ORDER SHIP?

We’re always properly caffeinated so we move fast! The moment your order is shipped, you will get an email notification with a tracking link.

SIMPLo ships via UPS or InPost Monday to Friday.

Please, pay attention to national holidays — they may affect the duration of shipping. If it’s not the case and you haven’t heard from us in 48 hours since placing the order, please contact us at support@simploworld.com

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

You will get a wise selection of payment methods: payment cards (Visa, MasterCard), Google Pay, Blik, and various bank transfers.

 

CAN I GET AN INVOICE FOR MY ORDER?

Certainly. We’ll send the invoice via email once your SIMPLo order is confirmed.

For VAT invoice click “company” in the checkout and fill in your EU VAT number. You’ll get the invoice via email once your SIMPLo order is confirmed.

I FORGOT MY PASSWORD!

No biggie, we’ve got you.

To reset your password go to „Forgot My Password” form and fill in your email address. We’ll send you a link to change your password. If it’s not there after a few minutes, check out your spam folder.

Maybe something more memorable for you this time?

Use the new password to login into your account.

See? Nothing to worry about. Still, if you come across any problems, feel free to contact us at support@simploworld.com.

 

WHAT SORT OF EMAILS DO YOU SEND?

You may receive a few types of emails. But no matter the topic, we won’t bother you with useless info. We respect your time. That’s a promise.

Account and order-related communications
Keeping you in the loop about your orders… You’ll get an email with your purchase confirmation, an invoice, info with shipment details, etc.

Offers & Promotions
Once in a while, we let you know about our current specials. New seasonal coffee, secret promo code for our merchandise, or SIMPLo sets for Christmas presents — just to name a few.

News
We’re not one of the brands you’re used to. SIMPLo creates a whole new perspective of the coffee world, and we want to introduce it to all coffee enthusiast. So we may send you an invitation to an interesting blog post or share news about what we’re up to these days. But hey, it’s not a one-way story! You’re always welcome to join the conversation!

 

CAN I UNSUBSCRIBE FROM YOUR EMAILS?

If you wish so. You can find the unsubscribe link in any newsletter. Remember that we hold any grudges — you’re always welcome to join us again!

WHAT IS YOUR RETURN POLICY?

Yikes! Case
If an error snuck in your order, please contact us at support@simploworld.com within 14 days of purchase. Our team of Customer Service Experts will help you solve the problem.

Nah. Case
If you want to return your purchase, you can do it for 14 calendar days from the date you received it. In this case, please contact us at support@simploworld.com, fill in the return form and put it in the parcel. If you’re based in Poland check out free InPost returns.
Your money will be returned within 14 calendar days from the date we receive the package.

Remember that we accept returns only when the goods show no signs of use. Please, pack them carefully to protect from damage or destruction during transport.

 

I HAVE ORDERED TOO MUCH COFFEE OR IT DOESN’T FULFIL MY EXPECTATIONS

Let us know at support@simploworld.com. The fact that we don’t accept coffee returns, doesn’t mean we can’t work it out for you.

 

WHAT ABOUT COMPLAINTS?

We took care of it as well! Just fill in this form. Contact us at support@simploworld.com if you have any questions. Put the form into your parcel with your complaint item. If you’re based in Poland send it via InPost. Easy breezy.

NOTE: do not forget to indicate your demand in the form.

CAN I GET SIMPLO FOR MY EVENTS?

We will gladly provide you with SIMPLo coffee for your event. However, each occasion has its own necessities, so it’s a rather individual matter. Why won’t you contact us at welcome@simploworld.com with the details? We want to prepare something special for you.

 

DO YOU SUPPLY COFFEE TO OFFICES?

In more ways than one! We provide versatile solutions to offices, so it would be best if you reach us at welcome@simploworld.com to discuss the details.

Also, we can fix you with more than just beans. We have a great choice of super-automatic machines, tea, and many accessories to upgrade your office coffee experience.

 

DO YOU OFFER PRIVATE LABEL?

Why not! We can work on something awesome together. You buy it, we make it your own. Then sell or distribute the product under the label you’ve created.

Fair heads-up: We don’t compromise on quality. It needs to be top-notch. Always.

WHERE DID THE NAME SIMPLO COME FROM?

Most of the names come with a story. Ours comes with a statement. See what we bring to the (coffee) table.

 

DO YOU RECYCLE JUTE BAGS?

We let gorillas have their way with them. Wait, what?! True story. And we didn’t even mention tigers yet…

Seasonal Coffee.

WHAT’S ROASTING RIGHT NOW.
Get the feeling of our current seasonal single origins.

EXPLORE
5% of Your purchase goes to hospitals fighting against COVID-19: the Papa Giovanni XXIII Hospital in Bergamo, Italy & MSWiA in Warsaw, Poland